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Problem ejecting image. (Virtual CD error code: 20.) The specified image could not be ejected.

Hi,

We have Virtual CD 10 NMS and 25 client licenses.
Client computers connect to a terminal server.
We have a legacy 2008 32-bit TS, as well as a 2012R2 TS.
There is also a desktop with Virtual CD installed that we use to convert discs into images.
All Virtual CD data is stored on a NAS and all of the clients are configured as such.

When users are on either terminal server, they can insert and use the images, but get a 'Problem ejecting image' message when they are finish and want to eject the image (or use a different image).

Sometimes the administrator can eject the image, other times the administrator also gets the error.

Virtual CD error code: 20

This problem is know for the Virtual CD client version on Windows 2012 / R2. Please see the KB article below for the solution:

Cannot eject a virtual CD (Virtual CD error code: 20)

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