The Virtual CD moderated support forum

Welcome to the Virtual CD support forum!
The moderated forum is the direct way to the Virtual CD support. Frequently asked questions will be be published exemplarily. Furthermore you are invited to answer questions of other customers.
Please note that questions and answers are not published until they are released by us. All questions will be answered - even if they won't be published.

Our qualified support team answers your questions regarding Virtual CD v6, v7, v8, v9 and v10.
Users of Virtual CD v4 or v5 are kindly asked to use the knowledge base.

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Questions:

Virtual CD version 7

member

I am using Virtual CD version 7 now for many years also under Windows 7, but recently I have bought a new laptop with Windows 7 64bit version. On this machine my version of Virtual CD will not install. Do you have a solution?

Bert Ververda | 04.09.10

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Microsoft Visual C++ Runtime Library

member

I have been running VC10 for well over a year and now I am starting to get the error. Runtime Error! Program: C:\Program Files\Virtual CD V10\System\VC10Build.exe This application has requested the Runtime to terminate it in an unusual Way. I have checked on the forum and unchecked the DBBC box and also reinstalled Microsoft 2005 C++. Thank you

Walt Eckard | 26.08.10

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Preventing to eject a virtual CD

member

Hi, We use version 7.1.0.2, is it possible to prevent that a user ejects a virtual CD? Regards, Frank Westerhout

Frank Westerhout | 03.09.10

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Virtual Image Folders

member

When I see a patient who has had an MRI or CT at an outside institution, I often copy the scan to a network drive with VCD and review the study. I'll often keep the copy for future reference. At this point, I have about 350. My problem is that every time I open Virtual CD Control Center, I have to wait for it to load all the CD virtual images. When I want to insert one in the virtual drive, I have to scroll through 350. I have created a folder called Patients and subfolders A-F, G-L, etc. and dragged images from the root folder to these. Every time I open Control Center, they end up back in the root folder. I cannot figure out why this is happening. The Patients folder is blue and is at the same level as the default Audio and Video folders, which are yellow (if that means anything). Thanks very much for any help.

William A. Cantore | 01.09.10

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VCSEnv.dll

member

I am a novice with an xp home edition. Having surfed the net for the first time I d/loaded some sampler programmes. The next time I used the xp it said that this file was missing VCSEnv.dll. Ican't find any reference to it using search. Google led me to your sight. Is it yours? If so how do I delete it?

Peppy | 18.06.04

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NMS Demo

member

I have configured the NMS and registered the virtual CD but I am not able to find the virtual folder listed under the Admin View. Is it because of the Demo version that prevent this from showing? Thank you

Rad | 27.08.10

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virtual cd 10 not working

member

i have virtual CD 10 but when i install it.it does not install fully and my window got shut down with a error from virtual CD 10. now neither virtual CD 10 working nor uninstalling. what should i do to uninstall it.

PRABAL | 29.08.10

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Version Compatibility

member

I have Virtual CD version 5 installed on a home computer with Windows XP. I am considering purchasing Virtual CD 10 and need to know if it is compatible. Will version 5 CD files be read with version 10? Will version 10 CD files be read with version 5? This is a second version for a new computer, I still intend to operate the older computer with version 5.

John Gregory | 28.08.10

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VCD10 on Win 7 64b running virtual XP session

member

I have VCD10 installed on Win 7 64bit. Because of some of the programs I want to run aren't supported under Win 7 64b, I downloaded and install the Win Virtual PC and a copy of XP to run in a Virtual PC. I had to install VCD10 a second time in the Virtual PC XP environment. All okay so far. The problem is that I can not mount a VCD that is stored in the Win 7 session in the Virtual PC XP. Let me try to explain it this way. 1.One PC, named Parent, running Win 7 64b, VCD 10 installed, VCDs created and stored, Win Virtual PC installed. 2.On Parent, run Win Virtual PC and install Win XP (I call this VXP), then install VCD10 using same license code as VCD10 installation directly on Parent. 3.In the VXP session, I can not mount a VCD that is stored in Parent, because the Parent drives (real HDDs and VCD10 virtual drives) appear as NETWORKED DRIVES to the VXP session, and thus VCD10 won't do the mount. I don't want to have two copies of my VCDs, one on the Parent, and another copy on the VXP drives. Is there a solution without me having to pay and upgrade to VCD10 server, as I am running on a single physical PC.

Mark Dombrowski | 23.08.10

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EC: 14

member

I installed VirtualCD version 10 on one computer, added virtual drives, inserted images and all was fine. Then I made an image of that computer and restored it to another computer. The virtual drives are no longer there. Even if I re-add them and restart the computer they are gone. Then I get the EC:14 error because the drives aren't there to insert the images into. We did buy more than one license. Thanks.

Jane Frasier | 24.08.10

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cancellation

member

virtual cd is corrupting my system.i do not want it how do i disengage

turner | 23.08.10

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File naming

member

I purchased VCD10 and having been using it to convert protected iTunes music. It works quite nicely except for the m3u/CD txt conversion. When I convert a playlist of protected music, it does not convert all of the tag information. For example, the playlists name becomes the album name. How can I ensure that all of the tag information comes across properly into the mp3 music file?

Jeff Slater | 14.08.10

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Virtual CDversion 10 - ejecting

member

I want to insert my images into the virtual drives and have them stay there. In the image properties I assign the drive letter I wanted to use and I did not check Eject. Then when I restart all the images have to be re-inserted.

Jane Frasier | 20.08.10

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VCD 10.1.0.8 TS and system tray

member

I am unable to disable the quick start icon in the system tray. I change the setting in the settings (system page) or but it keeps reverting and always starts the system tray icon. How do I disable this feature?

Luc Bastiaenssen | 17.08.10

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Capacity of virtual CD

member

Many years ago you set limit on the capacity of virtual disk in the 18 Gb. It is very little now. This restriction is expected to remove or at least reconsider?

Ol | 12.08.10

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v10play - The parameter is incorrect

member

When burning an audible file to audio CD's (Virtual CD ROM drive) via ITunes, I receive the an dialog box labeled v10play with the message "The parameter is incorrect" after each CD is completed. Any thoughts on what the cause is?

Scott Watson | 19.01.10

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Explorer Integration with ISO Images

member

Hello, I am unable to right click on ISO images in windows explorer and insert them from the popup menu into a virtual drive. Interestingly, I do not have this problem with .bin or .vc6 files. And I have gone through the settings completely, explorer integration is turned on and standard ISO images are selected under supported ISO images. I am using Windows 7 64bit and the 10.0.0.7 of virtual CD. Any help would be appreciated as this is annoying to drag the image into virtual cd manager before inserting it into a virtual drive.

R Looy | 07.07.10

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VCD 10 - Network master workstation - where is this feature

member

Hello, I am upgrading from VCD v5. There was a feature there that allowed me to setup one computer as the "master" PC which controlled what all the other VCD workstations would see in their VCD Drives. I cannot find this feature in v10 and don't see it in the manual. Please help. Thanks.

Mike Lewis | 12.08.10

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V10 Install error screen

member

Version 10 fails installation after apparently completing all the installation steps. However no files are left in C:\Program Firls\Virtual CD. It exits with a small window which I would send a screen capture of if I could, but have summarized below. The error screen reads: Feature: NewFeature1 Component: Desktop Shortcut File: Error: Access is Denied I am logged in as the administrator of the computer and can create desktop shortcuts to other programs. Please provide some advice on this. Thank you.

Kurt Wolter | 01.06.10

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Virtual CD NMS - How to insert virtual CD to a specific drive for all clients

member

Hello, I am trying to insert a vCD from one managment PC for all vCD clients on the network. I would like to right click on one of my vCD images and insert into a specific drive letter on all vCD clients. This feature used to be available on vCD v5. I was told that I need vCD NMS Administration which I have installed. It allows me to centrally insert a vCD but I cannot figure out how to centrally insert a vCD to a specific drive letter for all users. Thanks.

Mike Lewis | 12.08.10

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unuseful icons

member

Each time I turn on my computer, Virtual CD creates icons of the virtual discs which stay permanently in the virtual drives. I destroy them, but they come back. Is it possible not to create any icon I don't want? Thank you.

Jack | 11.08.10

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Incorrect side-by-side configuration

member

I'm running Windows 7 Home Premium on a Mac via Boot Camp. I just installed Virtual CD on my computer. When I try to start the application, I get an error message that reads: "C:\Program Files\Virtual CD v10\System\vc10start.exe The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail." I tried to use the sxstrace.exe tool, but I'm not tech-saavy enough to even know where to begin with it. I managed to find the event log entry, though: "Activation context generation failed for "C:\Program Files\Virtual CD v10\System\vc10start.exe". Dependent Assembly Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis." After that, I'm at a loss. Any ideas on what I should do?

Brad | 05.08.10

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Virtual CD

member

OK, I am having some difficulty understanding the process here. What we are trying to accomplish here is having all the children’s computer games loaded onto the Virtual cd, which is on one computer. Then, since it is part of our public domain, the idea is that the three other children’s computers would be allowed access to it. This way the games are only installed on one computer, but they can be played on all the computers. I am trying to look online on how this works, but am getting lost in the manual/instructions as to how this gets setup. How is it that the other computers gain access? Plus, and I might have not completed the steps correctly, I have eight games created on the Virtual CD, but it seems that I can only get one to play at a time, instead of all eight in the drive ready to be accessed. I have them in a folder marked “games” and thought that I would be able to insert the entire folder in the drive, but am not allowed. Right now we only have the demo version. Does that have something to do with it? Please respond to my email as soon as possible, because we can't even use it at the moment, and the trial is running out. Thanks for your help, Kelly Olson Keene Memorial Library

Kelly Olson | 06.08.10

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Running Client Setup installation silently

member

After creating the Client Setup with Virtual CD 9, I have a folder VCD9002ClientSetup containing these files: ClntProfile.vcd data1.cab data1.hdr data2.cab ISSetup.dll layout.bin setup.exe setup.ini setup.inx _Setup.dll If I run setup.exe from this folder, it installs Virtual CD 9 and then displays a confirmation stating: "InstallShield Wizard Complete The InstallShield Wizard has successfully installed Virtual CD v9." What command line switch can I use to prevent that confirmation screen from appearing? I prefer if progress bars do appear during the installation but I only want the final screen to not appear, thereby eliminiating all user interaction. If I run setup.exe /s, it does not install.

David | 06.08.10

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can vcd 10 supports .daa files ?

member

can vcd 10 supports .daa files ? is there any shortcomings with these types of files ?

vivek | 31.07.10

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Multi-session driver

member

Thank you for your feedback and suggestion. Unfortunately there will be no multi-session driver anytime soon as it is simply too time-consuming to develop for too little customers at the moment. BTW: The Virtual CD Editor supports multi-session, but I presume that this is not the feature you're looking for. I think you just need a multi-seesion driver for 3rd party burning tools in order to test burning multi-session before burning it to a real blank media...

Hartmut Maecker (H+H) | 22.07.10

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v6 stopped working - missing drivers

member

XP with sp3, v6 was working for years. Now reinstalled, will not work. Device Manager says driver = H+H Virtual 6 SCSI Controller, and device is not working. Windows can not load the driver. When I look at driver details, it says obvious.sys. Is this the default when it can't find the right driver? It also says "ACPI\PNPA000\4&5D18F2DF&1" Is it supposed to be in SYSTEM32/Drivers ? What is it supposed to be called? If it is not here, where do I find it?

Dennis Jordan | 21.07.10

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Error Installing v10 on Win 7 Ultimate 64bit

member

I have all programs closed, no firewalls running. I have administrator rights. I have downloaded the file 3 times from your downloads page which requires me to enter my license key. I continually receive the following error: Faulting application name: instdrvhelper.exe, version: 1.0.4.0, time stamp: 0x4a78431c Faulting module name: instdrvhelper.exe, version: 1.0.4.0, time stamp: 0x4a78431c Exception code: 0x40000015 Fault offset: 0x00024378 Faulting process id: 0x1430 Faulting application start time: 0x01cb2834c4019ab7 Faulting application path: C:\Users\Owner\AppData\Local\Temp\{BA3CC3B1-A16C-48E3-982B-162391497359}\{2B948A7C-B8BE-47E0-B162-4A46A24DB5FD}\instdrvhelper.exe Faulting module path: C:\Users\Owner\AppData\Local\Temp\{BA3CC3B1-A16C-48E3-982B-162391497359}\{2B948A7C-B8BE-47E0-B162-4A46A24DB5FD}\instdrvhelper.exe Report Id: 11344a54-9428-11df-960f-0019d1801390

Robert | 20.07.10

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How can i get recover my data

member

hi there i have created a virtual disc from folders . I deleted it from my recycle bin and i recovered it back again.but my Virtual cd does not show any valid file to load the disc. what files i have now are *.000 , *.001 , *.htm , *.VBL , *.vc4 i Guess *.000 & *.001 are my main storage . I want a solution plsss all my important files are there in that DIsc. How can i Get back my Data

Joseph Emmanuel | 16.07.10

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Total Lack of Virtual CD support.

member

I have attempted to download a replacement copy of Virtual CD on two occasions but received NOTHING, when I tried again a few minutes ago I was informed that I had exceeded the maximum number of downloads. the only download I received was the original one I purchased several weeks ago and which was destroyed when I formatted my hard drive. I am becoming most annoyed with your very inconvenient web site and lack of support and if I do not get satisfaction in the near future request that the purchase price be refunded since I do possess the software.

Terence Pilkington | 13.04.10

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How to burn the Cuesheets

member

Hello! I used the CD copier in virtualCD, which seems the only program that supporting the *.cue in VirtualCD... The program just says "Can't read from the source"... I'm sure both the *.bin file and the *.cue is OK and without deleted or moved any of them since they have been created. Here is the context of The cuesheet: FILE "CD.bin" BINARY TRACK 01 MODE1/2352 INDEX 01 00:00:00

UnitUniverse2 | 02.05.10

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Continually accessing A Drive

member

I'm running version 10.1.07 and the previous version of 10, all of them cause an error where it keeps accessing the A Floppy drive. If I close down the VCD program the accessing stops and or I turn Off the program so it does not start on reboot the A drive is fine. This has only ever happened on this version of the program. How to stop this permanently?

John Haddock | 10.07.10

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No Virtual Burner Wanted

member

Is there ANYWAY to get rid of a Virtual Burner. Every time I delete one and create a few normal Virtual Drives it turns ONE of them into a Virtual Burner. The Virtual Burner is causing a problem with our backup software (for some reason it always sees it first and tries to write to it - and we have no control of this - it is built into a software program I use). I DO NOT EVER use the Virtual Burners, so how can I turn it off so that I just have normal virtual drives? Thanks Bob Valentino

Robert Valentino | 08.07.10

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VCD 10 and windows 7

member

Still with latest version VCD 10 works poorly with W7. I am frequently updating the contents of a hard drive with new VCDS burned on another computer. Becuase expolorer integration has never worked on my computer. Ii must research the drive each time it is connected to my laptop. It frequntly shows images with question marks next to them and I must try and delete all of these file and then research the disc several times to find my images. Quite unstable compared to previous versions of the product

David Wax | 06.07.10

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Windows 7, Virtual CD 10, Error During/After Installation

member

After Installation and Regrisrtation of VC10 the following error occured when i tried to boot VC10- C:\Program Files (x86)\virtual CD10\System\vc10start.exe The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

Alex | 04.07.10

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Internal Communications error

member

Latest VirtualCD installation generates the error message - Internal Communications Error (VirtualCD error code 17) An internal communications error occured while attempting to execute function. This error is generated whenever I try and add any image (ISO) into the virtual CD Drive. Been using the software since v7, and has always been excellent, and now I am unable to use it. Operating system: Windows 7, 64 bit Cheers, Steven

Steven Pearce | 23.06.10

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VCD8 Removed CDROM / CDRW Driver

member

Installation of VCD8 removed my CDROM/CDRW driver on my Latitude D400. The Latitude D400 uses an external CD drive. I did not have the CD drive connected during the install of VCD8. My attempts to reinstall the driver for the external CD have failed. The system is unable to identify the new CD hardware. Attempts to manually install the CD driver have also failed. I did not anticipate the removal of this driver when I installed VCD8. Please provide guidance on how to undo the removal of this driver.

highrise49 | 22.04.10

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Using VirtualCD in MacOSX BootCamp and/or VMware Fusion

member

Article 805 suggests possible use in Parallels Desktop or VMware - does anyone have practical experience of this?

Robert Vieira | 29.06.10

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Right click on Quick Start tray icon opens a Window

member

Greetings, when I right click on Quick Start Utility tray icon, a window (with caption "Virtual CD v10 - Quick Start Utility" without quotes) appears on my desktop. This window is a topmost one and i cant close it because there aren't window control buttons. The worst thing of all: if I try to close this window, the programs shuts down. Best Regards

Simone | 27.04.10

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VirtualCD10108Demo.exe

member

I just downloaded this file from CNET and tried to run in Win 7 Ult. x64 but I only get a message telling me that "Setup.exe has stopped working" with the 'Close Program', 'Check for a solution and close the program' or 'Debug program'. When I look at the problem details I get the following... Problem signature: Problem Event Name: APPCRASH Application Name: VirtualCD10108Demo.exe Application Version: 12.0.0.58849 Application Timestamp: 45b1a378 Fault Module Name: VirtualCD10108Demo.exe Fault Module Version: 12.0.0.58849 Fault Module Timestamp: 45b1a378 Exception Code: c0000005 Exception Offset: 0001e7b9 OS Version: 6.1.7600.2.0.0.256.1 Looks like a good product but not if I can't install it.

Ralph | 25.06.10

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Won't Uninstall?

member

I saw that this was asked before, but was NOT given a sufficient answer so I will be a little more specific with my problem. I recently installed the Virtual CD v10 demo and tried it out, but the data I was wanting to burn an ISO for was corrupted. Since I didn't need the program, I tried to uninstall it using the Add/Remove Programs program. when I clicked to uninstall, it actually went to the INSTALL wizard and tried to install the program. I also tried to manually delete the files, but it said that the data was restricted (even though I am doing this on the admin account???). How can I get this program off my computer??? Thank you for your time and help on this matter How can I uninstall this program?

Chris B | 28.06.10

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Virtual CD 10.1.0.7 question

member

Hello I am using Virtual CD on Windows 7 x64 to debug a Cd burner application, specifically, audio with CD-Text. This version of Virtual CD does not appear to give a listing of device write speeds when sent an MMC-3 mode sense command (op-code 0x2A). I can understand why given it is an emulator but it might be good for conformity. Also there seems to be no simple way to ascertain the VCD version number? Many thanks - great product. Jerry

Jerry Evans | 18.06.10

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working with windows7

member

I am installing demo of virtual v10 for testing before I decide to go with this. and here the problem. I am using windows 7, I installed on user with admin right, then I created image, I inserted to virtual drive. It worked okay with that user but when I log in as normal user, a virtual drive that I inserted with image before was not with image any more, just empty virtual drive. the image actually was shown under empty virtual drive if I go to the menu. so is it just because of demo version ? I will use this for students and that is not good to setup on every student to manually insert the image to empty virtual drive. I want t setup once and will apply to every normal user. please advise, thanks

Christian Gunawan | 18.06.10

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Virtual Burner not recognized in any other program.

member

Hello, I am having a problem with Virtual CD and the virtual burners that it made. Any help would be greatly appreciated. First things first, I am running Virtual CD 10.1.0.0. The virtual burners are listed under "My Computer" and appear to be active. But Here is my problem, when I try to use the virtual burner, it does not show up in the list of available drives. Only my physical DVD drive shows up, which does not work. So i was hoping to use Virtual CD to burn the backup files i need so that i can redo my computer. So is there settings or something that i need to put so that my virtual burners show up in burning programs? The specific software that im interested in burning from is Acer eRecovery. Thank you for any help that you can give me, Joseph

Joseph S. | 16.06.10

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dll not registered

member

I just bought and downloaded virtual cd v9 and while installing this i get a self-registration error saying The following files did not self-register or unregister: 1. C:\Program Files\Virtual CD v9\System\vc9api.dll The referenced assembly is not installed on your system. This also happens when I uninstall or repair it. This only happens on my win xp machine, and installed just fine on my Vista machine. Mainboard : Abit AV8 (VIA K8T800P-8237) > Chipset : VIA K8T800 Pro > Processor : AMD Athlon 64 3000+ @ 1800 MHz > Physical Memory : 4096 MB (4 x 1024 DDR-SDRAM ) > Video Card : Nvidia Corp GeForce 6600 [NV43] > Hard Disk : Maxtor (300 GB) > Hard Disk : ST3750640A (750 GB) > Hard Disk : VIA (37 GB) > Hard Disk : SAMSUNG (40 GB) > DVD-Rom Drive : LITE-ON DVDRW SHM-165H6S > DVD-Rom Drive : LITE-ON DVDRW SOHW-1673S > Monitor Type : ViewSonic VX922 - 19 inchs > Monitor Type : ViewSonic VX922 - 19 inchs > Network Card : Atheros Communications Inc AR5005G 802.11abg Wireless NIC > Network Card : VT82C570 MV IDE Controller VT3119 Rhine-GE Gigabit Ethernet Controller > Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 2 > DirectX : Version 9.0c Thanks for any help you can provide Ben Scherbel

Ben Scherbel | 19.05.07

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Error 1000

member

I have a problem inserting a IMG file into the virtual cd and the message "error 1000" pops up.. Anyone with a sollution please emil @ antonrocks16@hotmail.com

Anton Hazenbiller | 15.06.10

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Internal Index Error (Virtual CD Error Code 1000)

member

I have perused the Support Forum entries for this error and none seem to fit my situation. We have the images stored on a server running NMS 10. When I try to insert any CD on a Windows 7 (Professional) PC I get the error above. The same CD's load perfectly on PC's running Vista (Business). The Virtual CD version is also 10. I am trying to load the CD's manually on the Windows 7 PC, not with a script. I will appreciate any suggestion to try to solve the problem.

Michael Boundy | 18.05.10

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Adding Images to the Global List doesnt work

member

Hello, We have 2 Terminal Server running Virtual CD 10. Both connecting to a NMS on a Third Server. When logging in as an Administrator on one of the TM's when can open the "Virtual CD Control Center" Through the "Manage images", show in the Virtual CD Starter. When we Search for new images, Select the new image then in the Ribbon we click, Selected --> Global. The view switches over to the virtual images, but the new image is not added to the list, thus users wont be able to use the new image. Removing an image from the global list does work. All users connect to a Global list located on the same server as the NMS is installed. Administrators has modify rights on the VCDImg.dat and VCDTree.dat. I hope someone can help us

Léon Boers | 11.06.10

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Conflict with Kaspersky internet security 2010

member

I had Virtual CD v9.5 on my computer. When I installed Kaspersky Internet Security 2010 I saw a blue screen error. I reboot my computer in safe mode and then uninstalled virtual CD and my problem has been solved. On another computer I had the same problem but in other order (I installed kaspersky the Virtual CD). Can I have both products on my computer or not?

Ali Nuri | 14.06.10

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VCD10 not working as limited user

member

Hello. I am using vcd10. When logged on as an admi...

Jon | 11.06.10

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