Virtual CD drives cannot be created in Virtual CD v10.x - Windows Vista, 7, 8, 10
- After installing Virtual CD, there are no virtual CD drives
- It isn't possible to add virtual drives or change existing drive letters.
Please check whether the H+H Virtual CD SCSI Controller is listed and activated in the device manager.
If the controller is marked with a yellow exclamation mark, please remove the H+H Virtual CD SCSI Controller and reinstall the driver manually. The corresponding file is an OEMxx.INF file in the Windows\Inf directory. The size of the file is 3 KB AND the first line of this file is
VDRV1064.INF (Windows 64 bit) respectively VDRV1000.INF (Windows 32 bit)
(Maybe there are lots of OEMxx.INF files on your system so it might be helpful using search function of Windows Explorer)
If H+H Virtual CD SCSI Controller can not be installed successfully please reinstall Virtual CD as described in step 3
If the H+H Virtual CD SCSI Controller is activated, please try to add a virtual drive using the Virtual CD Settings:
Right-click on Virtual CD icon in the SysTray of the task bar -> Settings -> Virtual Drives -> Add…
If the H+H Virtual CD SCSI Controller is activated and no virtual drive can be added using the Virtual CD Emulation:
Deinstall Virtual CD
Delete - if existing - the following files
- infcache.* (Windows 7: %WinDir%\System32\DriverStore\, Windows Vista: %WinDir%\INF\)
- all driver files(see step 1) according to the operation system and the version of Virtual CD
- identically named *.pnf files from folder %WinDir%\INF\
- Windows 64 bit only: %WinDir%\INF\vcd10bus.inf and/or the corresponding OEMxx.INF file
(line 7 of this file is "; VCD10BUS.INF")
Restart the computer
Install Virtual CD once more
If the directory %WinDir%\INF is not visible, please select the option "show hidden files and folders" in the Windows Explorer -> "Tools" -> "Folder Options..." -> "View".
In Windows Vista and newer please change the file permission of 'infcache.1' to 'Change' at least. Even Administrators have 'Read only' permissions only by default.
The system renames the INF-files of the setup(in Virtual CD v10: VDRV1064.INF and vcd10bus.inf (64-Bit Windows) respectively VDRV1000.INF (32-Bit Windows)) in OEMx.INF. By default the corresponding file is the latest OEMx.INF-file respectively the "Date Modified"-date is equivalent to the date of the latest installation of Virtual CD.
If this does not solve the problem we need more information to pinpoint the problem, feel free to contact us in our support forum
the exact wording of the error message(s)
the content of the file ..\Windows\hhdrvi.log
The content of the file ..\Windows\inf\setupapi.dev.log
the complete diagnostics including Installation log
Right-click on Virtual CD icon in the SysTray of the task bar -> Virtual CD programs -> Show diagnostics -> Options... -> Check 'Installation log' -> OK -> Refresh